Cancellation policy

New Era Fashion LLC – Purchase Cancellation Policy

At New Era Fashion LLC, we understand that customers may occasionally need to cancel an order. Please review our cancellation policy below.

Order Cancellation Window

Customers may request to cancel an order within 12 hours of placing the order.

• If the order has not been processed or shipped, a full cancellation may be approved.
• Once an order enters processing or has been shipped, cancellation requests may no longer be possible.

Orders Already Shipped

If your order has already shipped:

• The order cannot be canceled.
• Customers may still qualify for a return based on our Return Policy after delivery.

Customized or Special Orders

Customized, personalized, made-to-order, or special promotional items may not qualify for cancellation once production or processing has started.

Duplicate Orders

If you accidentally place duplicate orders, please contact us immediately.
We will do our best to assist before shipment processing begins.

Refund Processing

Approved cancellations will be refunded to the original payment method.

• Refund processing times may vary depending on your bank or payment provider.
• Most refunds are processed within 3–10 business days after approval.

Fraud Prevention

New Era Fashion LLC reserves the right to refuse cancellations or refunds if suspicious, abusive, or fraudulent activity is detected.

Chargebacks & Payment Disputes

Customers are encouraged to contact our support team before opening a chargeback or payment dispute so we can attempt to resolve the issue quickly and fairly.

Contact Us

For cancellation requests or order concerns, please contact:

New Era Fashion LLC
New Era Fashion LLC
Support Email: support@erafashionstore.com
Website: erafashionstore.com

Please include:

• Your order number
• Full name
• Email address used at checkout
• Reason for cancellation request

Thank you for shopping with New Era Fashion LLC.