🔄 Return & Refund Policy

New Era Fashion LLC

At New Era Fashion, we want you to shop with confidence. Your satisfaction matters to us.

📦 Returns

We offer a 14–30 day return policy on selected items from the date your order is delivered.

• Some products qualify for a 14-day return window
• Other selected items qualify for a 30-day return window
• The return eligibility timeframe will be listed on the product page

To be eligible for a return:

• Item must be unused and in original condition
• Item must be in original packaging
• Receipt or proof of purchase is required
• Tags must still be attached (if applicable)

🚫 Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Gift cards
• Personal care items (for hygiene reasons)
• Customized or personalized products
• Digital products or downloadable items

💵 Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds will be issued to your original payment method
• Processing time may take 5–10 business days depending on your bank

Shipping costs are non-refundable unless the item was defective or incorrect.

🔁 Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at:

📧 marleylongstreet@gmail.com

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service for your protection.

📩 How to Start a Return

To initiate a return, please email:

Kaveal@newerafashion.store

Include:

• Your order number
• Item(s) you wish to return
• Reason for return

Our support team will provide return instructions.